Help & Support
CHALLENGE
Old support website provided negative experience of Truphone:
Reported customer issues were left unaswered; No personas were targeted; Mobile operator yet no mobile optimised site; Unsecure HTTP SSL caused mistrust and reluctance to submit personal details; Unclear navigation; Competing calls to action; Link colours used on non-interactive elements; No layout grid; Inconsistent design elements; Site made Truphone look amateur.
MY ROLE
Worked with stakeholders and used end to end Touchpoint user research to produce detailed wireframes and visual designs
![](https://pro2-bar-s3-cdn-cf3.myportfolio.com/4f26bc4d9435fa9b2bc5620df2cad30c/4723ecbb-1eeb-4ee7-afa9-80a16b98a29f_rw_1920.png?h=40ac6dc379487fc6bb6680e7079d43f3)
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