Help & Support
CHALLENGE
Old support website provided negative experience of Truphone:
Reported customer issues were left unaswered; No personas were targeted; Mobile operator yet no mobile optimised site; Unsecure HTTP SSL caused mistrust and reluctance to submit personal details; Unclear navigation; Competing calls to action; Link colours used on non-interactive elements; No layout grid; Inconsistent design elements; Site made Truphone look amateur.
MY ROLE
Worked with stakeholders and used end to end Touchpoint user research to produce detailed wireframes and visual designs

Other projects

User Personas
Mobile Plans / UX
Bulgarian Cultural Institute / UX
Keep in Control / UX
Universal Orlando Video Player / UX
Truphone.com / UX
Apple SIM / UX
Lead Generation / UX & UI
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