Help & Support
CHALLENGE
Old support website provided negative experience of Truphone:
Reported customer issues were left unaswered; No personas were targeted; Mobile operator yet no mobile optimised site; Unsecure HTTP SSL caused mistrust and reluctance to submit personal details; Unclear navigation; Competing calls to action; Link colours used on non-interactive elements; No layout grid; Inconsistent design elements; Site made Truphone look amateur.
MY ROLE
Worked with stakeholders and used end to end Touchpoint user research to produce detailed wireframes and visual designs
