Help & Support
CHALLENGE
Old support website provided negative experience of Truphone:
Reported customer issues were left unaswered; No personas were targeted; Mobile operator yet no mobile optimised site; Unsecure HTTP SSL caused mistrust and reluctance to submit personal details; Unclear navigation; Competing calls to action; Link colours used on non-interactive elements; No layout grid; Inconsistent design elements; Site made Truphone look amateur.
MY ROLE
Worked with stakeholders and used end to end Touchpoint user research to produce detailed wireframes and visual designs

Other projects

Lead Generation / UX & UI
Apple SIM / UX
User Personas
Truphone.com / UX
Universal Orlando Video Player / UX
Keep in Control / UX
Mobile Plans / UX
Bulgarian Cultural Institute / UX
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