Help & Support
CHALLENGE
Old support website provided negative experience of Truphone:
Reported customer issues were left unaswered; No personas were targeted; Mobile operator yet no mobile optimised site; Unsecure HTTP SSL caused mistrust and reluctance to submit personal details; Unclear navigation; Competing calls to action; Link colours used on non-interactive elements; No layout grid; Inconsistent design elements; Site made Truphone look amateur.
MY ROLE
Worked with stakeholders and used end to end Touchpoint user research to produce detailed wireframes and visual designs

Other projects

Bulkis / Rebrand
Help & Support / UI
Brave Bison Video CMS / UI
Apple SIM / UI
Videojuicer Advert Animations
Advert Animations - The Making Of...
Videojuicer Video CMS / UI
Videojuicer.com / UI
AFL / Mobile & Tablet App
Universal Orlando Video Player / UX
Back to Top